Finding the exact location of the office of a large company often becomes a task with an asterisk, especially when it comes to such giants as Refrigerator Ru. Users often confuse the legal address, the actual location of the head office and the addresses of order delivery points, which leads to wasted time and unnecessary trips. In this article, we will analyze in detail how to find the right building and provide current coordinates for navigation.
The main administrative center company is located in Moscow, and it is here that all management processes of the largest online store of household appliances in Russia flock. It is important to understand that the company has switched to an online trading format, so the brand does not have classic retail stores with display windows, but only offices and warehouses. To resolve issues related to the return of equipment, agreeing on the terms of B2B contracts or employment, you will need to get to their headquarters.
Navigating around Moscow can be difficult, so before leaving, we strongly advise you to check the current operating hours on the official website. Logistics chains and access to business centers may change depending on the current epidemiological situation or internal building safety regulations. Below we will provide all the known coordinates and ways to get to your destination.
The exact address of the head office in Moscow
The company's central office Refrigerator Ru is located in the Northern Administrative District of the capital. The building is a modern business center, where not only administrative departments are located, but also server capacity that ensures the operation of the site. The exact address that should be entered into the navigator: Moscow, Leningradsky Prospekt, building 37, building 12. This building is known as the Airport City Business Center.
You can get to this place by various means of transport, but it is worth taking into account the traffic density in this area, especially during rush hours. The office occupies several floors, so when entering the lobby you must contact reception or security to clarify the number of the desired office or floor. Entrance to the building is through a central entrance point with access control.
⚠️ Attention: Entrance to the office building is strictly by passes. Make sure to confirm your meeting with a company employee in advance, otherwise security may not allow you into the business center.
For visitors planning a personal meeting, it is critically important to have an identification document with them. Security system In the business districts of Moscow, work is under strict conditions, and the absence of a passport may be the reason for denial of access. It is also worth remembering that reception of citizens regarding warranty service of equipment is often carried out not at the head office, but at specialized service centers.
Directions and transport accessibility
The location of the office on Leningradsky Prospect provides excellent transport accessibility. The nearest metro station is Airport (Zamoskvoretskaya line). From the metro exit you can walk to the Airport City business center building in 5-7 minutes or take one stop by ground transport. This is one of the most convenient routes for those who do not want to get stuck in traffic jams.
If you are planning a trip by personal car, you should keep in mind that parking space in the area of Leningradsky Prospekt is limited. There are paid parking lots around the business center, rates for which may vary. For freight transport delivering or exporting large equipment, there may be separate restrictions on entry into the city center.
- 🚇 Metro: Airport station, exit to the city at Leningradsky Prospekt.
- 🚌 Ground transport: stops "Airport metro station" or "Sokolniki Sports Palace" (depending on the direction).
- 🚕 Taxi: in navigators it is better to indicate the Airport City shopping center or a specific building 12.
An alternative option is to use MCC (Moscow Central Circle). The MCC Koptevo or Sokol stations are located in relative proximity, but require a transfer to ground transport or a longer walk. During rush hours, traffic on Leningradsky Prospect can be difficult, so using the metro is often the fastest way to get to your destination.
Working hours and contacts
The administrative office work schedule, as a rule, corresponds to the standard business rhythm: Monday to Friday from 09:00 to 18:00 or 19:00. However, this time is relevant for employees of internal departments. The company's customer service Holodilnik Ru works 24/7, but operators are located at remote workplaces or in separate call centers, and not in the reception area on Leningradsky Prospekt.
Different communication channels are used to communicate with different departments. Direct telephone numbers for departments are rarely published publicly to avoid overloading the lines. The main method of communication remains a single hotline number or a feedback form on the website. Personal reception in the office is strictly by appointment through the secretariat.
| Department / Department | Method of communication | Working hours |
|---|---|---|
| General department (Secretariat) | Telephone / Email | Mon-Fri, 10:00 - 18:00 |
| Customer support service | Hotline 8-800 | 24 hours |
| Purchasing department (B2B) | Special form on the website | Mon-Fri, 09:00 - 18:00 |
| Press service | Email for media | On business days days |
It is important to distinguish between operating time office and operating time warehouses. Warehouse complexes where product is physically stored may operate on different schedules, often including night shifts to process orders. If your question concerns the availability of goods on the shelf, there is no point in going to the office on Leningradsky Prospect - it is better to check this information with managers online.
☑️ Preparing for a visit to the office
Order pick-up points and showrooms
Many users, when looking for the address “Refrigerator Ru”, actually want to get to the order pick-up point (POP) or show room, where they can see the equipment live. The company is actively developing a network of pick-up points, which are scattered throughout Moscow and major cities of Russia. These points may be located at addresses completely unrelated to the head office.
Addresses of pickup points change dynamically: some close, others open in new locations. An up-to-date list of all operating points with a map and operating hours is always available in a special section on the store’s official website. There you can also select a specific point for pickup when placing an order.
- 📍 Geography: pickup points are available in all administrative districts of Moscow.
- 🕒 Schedule: most points are open daily, often until 21:00 or 22:00.
- 📦 Functional: you can receive an order at a pick-up point, but it is not always possible to arrange the return of complex equipment on site.
If you plan to pick up large equipment (for example, a two-chamber refrigerator or washing machine), make sure that the selected delivery point is equipped with a freight elevator and is capable of accepting oversized cargo. In some small pick-up points, only small goods are stored, and large equipment is delivered by courier directly to the door of the apartment.
⚠️ Attention: The addresses of delivery points and their operating hours may change without prior notice. Always check the status of the point on the website before leaving so as not to end up in a closed room.
What is the difference between a show room and a pick-up point?
A show room is a space where you can see, touch and study equipment live, get expert advice, but you often cannot buy and immediately pick up goods there. A point of issue (POP) is a storage cell where your specific ordered product arrives for transfer to the customer. In the showroom, the product may be displayed as a sample, but not available for sale.
Legal address and postal correspondence
To send official letters, claims or documents, you must use the company's legal address. It may coincide with the actual office address, but often, for legal clarity, a specific zip code and post office box are indicated. For the Kholodilnik Ru holding, the main legal entity is Kholodilnik.ru LLC.
When sending documents, it is recommended to use registered letters with return receipt requested or courier delivery services that require the signature of the recipient. This will allow you to have legal confirmation that the documentation was delivered to the company. Regular mail may take longer, which is critical when meeting deadlines for processing claims.
In correspondence, you should indicate not only the address, but also a specific official or department, if you know them. This will speed up the process of sorting incoming mail inside a large office building. If the recipient is not specified, the letter may get lost in the general flow of incoming correspondence.
Alternative ways to resolve issues without a visit
B In the era of digitalization, a physical visit to the office often becomes unnecessary. The company Refrigerator Ru has implemented many tools for remote problem solving. Most issues, from tracking an order to processing a return, can be resolved through your personal account on the website or mobile application.
For complex technical issues, there is a video consultation system or chatbots with artificial intelligence that can solve up to 80% of typical problems. If the problem requires human intervention, operators can initiate a call back at a time convenient for you, which saves time traveling to the office and waiting in lines.
Social networks and instant messengers are also a support channel. The company is active on popular platforms where you can leave feedback or ask a question. Answers there often come faster than through traditional email, since individual managers monitor reputation in social networks.
Frequently asked questions (FAQ)
Is it possible to buy goods directly at the office on Leningradsky Prospekt?
No, the company's head office is administrative center and does not serve as a retail store. There are no showrooms for free sale and no checkout areas for individuals. The purchase can only be made online with delivery or pickup from the point of issue.
Where is the Refrigerator Ru service center located?
Service centers are often partner organizations or separate divisions, the addresses of which may not coincide with the address of the head office. It is best to check the address of the nearest authorized service center on the official website in the “Service” section or in the warranty card of your device.
How to get to the parking lot of the Airport City Business Center?
Parking in the business center is paid and multi-tiered. Entry is from Leningradsky Prospekt or internal passages. A parking validation (compensation) system is often in place for office visitors, but conditions must be clarified with the host in advance.
Is the office open on weekends?
The company's administrative office operates on a standard five-day schedule (Mon-Fri). On weekends and holidays the building may be closed to visitors. Customer support by phone is open seven days a week.